Order Acceptance Policy
All orders received are subject to acceptance by The Rose Mart Limited and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.
All prices shown are inclusive of VAT at the prevailing rate of each country.
Changes to your order
If you wish to change your order, please do so via the My Account area of The Rose Mart website. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch. Please note that once orders have been 'assigned to production', no changes can be accepted.
For peak season (Valentine's Day, Mother's Day, and other global events), we are unable to guarantee to accept changes to orders within 72 hours of the intended delivery date.
Cancelling your order
Orders can normally be cancelled up to 24hours before the intended delivery date. You can cancel your order via the My Account area of The Rose Mart website or by telephoning customer services.
Please note that once orders have been 'assigned to production', orders cannot be cancelled.
Please note that once orders have been 'assigned to production', no changes can be accepted.
For peak season (Valentine's Day, Mother's Day, or other global events), we are unable to guarantee to cancel orders within 24 hours of the intended delivery date.
Our website has a secure checkout (we use Thawte SSL Certificates and pass the FBI/SANS Internet Security Test), so we encourage you to place your orders online. On occasion, however, bank-related payment failures occur that prevent us from accepting your order immediately.
Occasionally, card details that are entered correctly and backed by sufficient funds are not validated because the card issuer is performing a random security check. In these cases, although we'll have received your order, we'll need to take payment over the phone. We'll email or call you as soon as possible in these circumstances. If you receive a message telling you that payment has not been validated, please contact our customer service team immediately to ensure your order is delivered on time.
Owing to time differences, payments made out of office hours, or problems getting hold of you via the contact details you've provided, we're sometimes unable to process a valid payment prior to the requested delivery date. Although this delay is regrettable, it is outside our control and we cannot offer any form of refund in these circumstances.