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Timed deliveries

        Same-day flower delivery is available every day, assuming you have followed the following   criteria and have received approval by our customer support team.
To send flowers for same-day delivery, all you have to do is to choose from the available time slots, and this will depend on your order time.

Our customer service team is standing by to help you with any gift or flower order. Whether you're sending red roses to your beloved ones, fall flowers and gifts to celebrate the season, or a get-well gift to someone feeling under the weather, if you have questions, our team has answers!
Just call or place an order for flower delivery online. We will help you find and deliver the perfect flowers, plants, or gift to celebrate life's most meaningful moments - from birthday gift  recommendations, to anniversary floral arrangements your mate is sure to love.

Next-day courier delivery

           All next-day courier delivered flowers are dispatched from our central production facility.
Other products are dispatched direct from suppliers.

Standard Delivery

Deliveries are available from Saturday to Thursday.
Where possible, we will attempt to obtain a signature from the intended recipient of the flowers.

If standard delivery is chosen, we will deliver your order during the time slot chosen but we cannot guarantee an exact delivery time!

If no-one is available to receive the delivery, our courier will normally follow any delivery instructions provided, leave the order securely or with a neighbor and leave a delivery card stating the item's location.

In the event that they are unable to leave the order securely, the driver may return the item(s) to their local depot and leave a delivery card giving the recipient the option to call to reschedule delivery or collect the order from the courier's local delivery depot. If no action is taken, the courier will normally re-attempt delivery the following working day. Please note that only one re-delivery attempt will be made, 24 hours after the delivery date.

Under normal circumstances, we receive dispatch and delivery notifications from our courier. We then use that information to keep you informed of the delivery progress of your order via email and/or SMS message. However, this service is not guaranteed. In addition, there may be some delay between the occurrence of a delivery event and us receiving notification.

In the event of a non-delivery, customers are normally entitled to a refund or redelivery.

For deliveries to large businesses, hospitals, universities etc.…, deliveries will normally be made to the reception or post-room. Delivery to the named recipient is not possible to these types of addresses in many cases. Please see below for more information.

If the recipient address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address.

 Same-day Delivery

For some rural areas or areas where our florist network does not have a florist, we may not be able to fulfill the order. In this case, we will contact you offering a full refund or a next day delivery fulfilled from our central production facility.

Deliveries are available from Saturday Thursday. Deliveries are normally made between 10am and 10pm by a florist local to the recipient address. We are currently unable to deliver flowers on a Friday.

For same-day flower deliveries, we will deliver your order during the time slot chose, but we cannot guarantee an exact delivery time

We are unable to provide delivery notifications for same-day orders.

If no-one is available to receive the flowers, the florist's driver will normally leave a delivery card giving the recipient the option to call to reschedule delivery.

In the event of a non-delivery, customers are normally entitled to a refund or redelivery.

 International delivery

All international deliveries are passed to a relay network who then pass orders onto local florists.
For some deliveries, it may be necessary for our courier to call the recipient to ensure that someone will be available to receive the flowers.

Deliveries are Available Delivery days and time depend on each country and it is specified in the delivery days and the time slot choices under each country.
For same-day flowers, deliveries can take place anytime between 10am and 10pm.
We are unable to provide delivery notifications for international orders.
If no-one is available to receive the flowers, the florist's driver will normally leave a delivery card giving the recipient the option to call to reschedule delivery.
In the event of a non-delivery, customers are normally entitled to a refund or redelivery.
In the event of late delivery on the chosen delivery date, we will normally refund the delivery charge associated with your order.
For deliveries to large businesses, hospitals, universities etc., deliveries will normally be made to the reception or post-room. Delivery to the named recipient is not possible to these types of addresses in many cases. Please see below for more information.
If the recipient address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address.
We do not guarantee to be able to follow delivery instructions.
Product-specific delivery information .

Important Notes

To enable us to contact you regarding a problem with your order, please make sure that you have provided a valid email address and/or contact telephone numbers.
Please ensure that someone is available at the delivery address to receive the delivery.

In the event of a delivery problem, if we are able to, we will try and contact the customer to try to resolve the issue.
In rare circumstances, our drivers are unable to deliver an order. This may be due to problem with the delivery vehicle. We ensure that these occurrences are minimized, but in the event that we are unable to deliver the order owing to circumstances that are within our control, we will contact you immediately via email or phone to arrange a redelivery and refund the original delivery charge. We reserve the right to provide additional compensation in the form of a discount off a future purchase from www.therosemart.com. No other form of compensation is accepted.
To ensure a successful delivery, please ensure that the delivery address is accurate and complete. If possible, please provide additional delivery instructions to help the delivery driver to find the recipient's address.

We cannot be held responsible for failed deliveries that result from a problem with the address and/or postcode you provide at the time of order placement, if the delivery
refused by the recipient or the fact that the recipient no longer lives at the address provided.

We are not responsible for any other costs incurred by the customer due to failed deliveries.

Adverse weather conditions

During adverse weather conditions (such high winds, or sand storm), our delivery teams may not be able to delivery orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we are able to offer re-delivery of affected orders or store credit.

Delivery information

For full information related to the order delivery-need to be provided.

Flower availability and substitution

All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. Where this is necessary, and the substitution is significant, we will try to contact you via email. If you wish to discuss the substitution we have made, please contact our customer services team.

Please note that foliage and sundries (including vases) may be substituted without notice; guarantying that the substituted items will be similar to the original order and will be of the same material and quality.
If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution.

Deliveries to businesses, hospitals, universities

To ensure deliveries are successful, we recommend choosing a timed delivery option especially during peak periods (Christmas, Valentine’s Day, Mother’s Day, and other global events).

In some circumstances, for example, when delivering to some business addresses, hospitals, or universities, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery.

To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible within the delivery instructions, including department name, floor number, etc.

 

Hospital-specific delivery issues

Deliveries to hospitals are often problematic as patients move from ward to ward, or are discharged. In addition, many hospitals do not accept flower deliveries due to health & safety restrictions.
It is for this reason that we no longer recommend that flowers are delivered to a hospital. If an order is placed for delivery to a hospital and the delivery is not successful, we reserve the right to not refund or resend the order.

 

 

University-related delivery issues

Due to the size of university campuses, it can often be difficult to locate recipients at universities. We are therefore not able to deliver to recipients themselves and will always deliver to the university post room or reception. Please ensure that you include enough information for the post room/reception staff to be able to locate the intended recipient of the flowers. We are not liable for the non-delivery of flowers to recipients at universities as we have no control of the delivery once it reaches the post room/reception.

 

Other business address delivery issues

If you wish to order flowers for delivery to a business address, we recommend that you use one of our timed delivery services (where available) to ensure delivery is made within office hours.

In the event that our standard delivery option is chosen for a business address and a delivery between 8.00 a.m. and 6.30 p.m. fails owing to the recipient not being available, or the business being closed, we will not accept any liability for the non-delivery and reserve the right to charge an additional production and delivery charge for any subsequent redelivery. If you decide to cancel the order instead of arranging a redelivery, we reserve the right to deduct a cancellation fee from the refund value.

 

 




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